privacy policy

At Ndanda Tours Limited, we understand the importance of protecting your privacy. We have created a comprehensive privacy policy that outlines how we collect, use, disclose, and safeguard your personal information.

Our policy complies with all applicable laws and regulations and prioritises upholding the highest data protection and privacy standards. We have implemented technical and organizational measures to prevent unauthorized access, use, disclosure, alteration, or destruction of your data.

Our privacy policy is regularly updated to ensure we comply with changing legal and regulatory requirements and the latest best practices in data protection.

If you have any questions or concerns about how we handle your personal information, please read our privacy policy and contact us. Thank you for choosing Ndanda Tours Limited as your travel partner.

We obtain personal information directly from our customers when they book a tour or interact with our website or customer service representatives. This information may include names, contact information (such as email address, phone number, and physical address), payment details, passport or identification information for travel bookings, and preferences and special requests for accommodations or activities. Additionally, when you visit our website, we may collect non-personal information like browsing history, IP address, and device information through cookies and similar technologies.

The information we collect serves to enhance our services. Our purposes for collecting this information are as follows:

  • To process and fulfill your travel bookings
  • To communicate with you about your bookings, updates, and promotions
  • To provide customer support and resolve inquiries
  • To customize our services to your preferences
  • To analyze website usage and improve our marketing efforts
  • To comply with legal and regulatory requirements.

 

We recognize the importance of maintaining your privacy and ensure that all information collected is used solely for the abovementioned purposes. By collecting this information, we can better serve you and provide a more tailored service that meets your unique needs.

Our top priority is to protect and ensure the privacy of your personal information. We have a strict policy against selling, trading, or renting out your data to third parties for marketing purposes to uphold this commitment.

However, we may share your information with select, trusted service providers who assist us in operating our website and our accommodation properties such as hotels and lodges. These service providers have been thoroughly vetted and must agree to keep your information confidential. Additionally, we may disclose your information when required by law or to safeguard our rights, property, or safety. Rest assured that we take your privacy very seriously and will do everything possible to protect your valuable information.

Rest assured that protecting your personal information is of utmost importance to us. We have comprehensive security measures to prevent unauthorized access, alteration, disclosure, or destruction of your data. Our team constantly monitors and updates these measures to ensure they remain practical and up-to-date.

While we acknowledge that no method of transmission over the internet or electronic storage can be 100% secure, we are confident in our ability to safeguard your information. In the unlikely event of a breach, we will promptly notify you and take swift action to mitigate any potential harm. You can trust us to protect your personal information with the highest care and diligence.

You can access, update, or delete your personal information anytime. If you no longer wish to receive marketing communications from us, you can opt-out by following the instructions in our emails or contacting us directly. However, opting out of certain communications may affect your ability to access some services or receive important booking updates.

Our organisation's policy is to refrain from providing our services directly to individuals who have not attained the age of 18. In the event that a minor is involved in a booking, we shall only obtain their information upon receiving the consent of their parents or guardians.

If you believe we have inadvertently collected information from a minor, please contact us immediately. We will take the necessary steps to ensure that such information is expunged from our records.

We are committed to maintaining the highest standards of professionalism and strictly adhering to both statutory and regulatory requirements.

"We want to inform you that we may update or modify this privacy policy anytime. If any changes are made, they will be posted on this page, and the revised policy will become effective immediately upon posting. We suggest that you periodically review this policy for any updates."

Corporate Entity

Business entity:

Ndanda Tours Limited

Adress:

P.o. Box 10990 Arusha, Tanzania

Email:

info@ndandatours.com

Phone:

+255 764 668 533

By using our services, you consent to collecting and using your information as described in this privacy policy.